A couple of days ago I had the pleasure of speaking with Mereena, the head of the housekeeping department at Cardamom County. Mereena has been here since 2003, and started from the bottom rung of the housekeeping department ladder. Mereena explained to me how she was successively promoted six times.
She began as a trainee housemaid, and then progressed to official housemaid and then to senior housemaid. Next she became housekeeping desk assistant, then trainee housekeeping supervisor, and then housekeeping supervisor and finally Room Experience Officer and head of housekeeping. Taking full charge of the department required thorough and extensive knowledge of housekeeping but maintaining that authority has required managing responsibly. In multiple senses of that term.
