Last week, I had the pleasure of attending the 3rd annual Sustainability Roundtable at Cornell University. The roundtable was attended by several notable industry executives from Marriott, InterContinental, Starwood, and Wyndham. It covered five topics: sustainability across global platforms, standardizing environmental footprints of hotel stays, customer choices, sustainability in the meetings/events sector, and leveraging trends and overcoming barriers in sustainability. Participants came from a wide variety of backgrounds; hospitality franchisors, owners, operators, suppliers, consultants, utility providers, investors, and researchers were all represented. In short, it was a meeting of the best, most passionate minds in sustainable hospitality. Although their discussion covered a wide range of important issues, the session that I found most interesting was “Sustainability and Customer Choices,” which I’ll briefly touch on.
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Profile: Mereena & Sustainable Housekeeping
A couple of days ago I had the pleasure of speaking with Mereena, the head of the housekeeping department at Cardamom County. Mereena has been here since 2003, and started from the bottom rung of the housekeeping department ladder. Mereena explained to me how she was successively promoted six times.
She began as a trainee housemaid, and then progressed to official housemaid and then to senior housemaid. Next she became housekeeping desk assistant, then trainee housekeeping supervisor, and then housekeeping supervisor and finally Room Experience Officer and head of housekeeping. Taking full charge of the department required thorough and extensive knowledge of housekeeping but maintaining that authority has required managing responsibly. In multiple senses of that term.

