There have already been plenty of posts on this site that give the perspective of non-Indians living in or visiting India.  Here is another good example of an Indian describing a local feature of life that, to the non-Indian, is more of a phenomenon.  And so the style of delivery, while quite different from that of this man, is equally intriguing (fair warning: the accent is stronger here, but you can train your ear to understand)–both men talking about old stuff, rather genially and humbly, but clearly aware that they are sharing with the world something of value that might have been overlooked because it has been hiding in plain sight for so long.

The style of delivery, in fact, is as interesting as the content itself, if you are a non-Indian trying to figure out what makes the place called India so worthy of attention.  It is not what Robert Hughes called the Shock of the New, translated from art to service or organization; it is another example of the Shock of the Old.  And the style of delivery reinforces just that.

The joking self-effacement–no Silicon Valley-type innovation or technology, but we get by in our own way–belies an organizational philosophy made tangible that would be the envy of many organizations around the world.